Nocturnum - Witch Power Reading

Applicability and Refund Conditions

This Money-Back Policy applies only if:

(a) you purchased directly through our website; and

(b) a money-back guarantee was expressly offered to you at checkout for your selected Past Life Reading plan.

This Money-Back Policy applies only to the initial purchase of the selected Past Life Reading plan. It does not apply to renewal charges, recurring rebills, subsequent subscription periods, or charges processed because you did not cancel before the applicable renewal date.

Apart from any refund rights granted by applicable law, you may be eligible for a refund only if all of the following conditions are met:

You contacted us by email at hello@nocturnum.app within 7 days of your initial purchase of access to the selected Past Life Reading plan;
You used the selected Past Life Reading plan for at least 7 consecutive days;
You provide sufficient evidence that you used the plan in accordance with the requirements described below in the section "How to Show You Used the Past Life Reading Plan"; and
Your refund request is sent from the same email address used to purchase the plan, or you otherwise provide sufficient information for us to verify your account.

We will review your request and inform you by email whether your request has been approved. If approved, your refund will be processed to the original payment method, unless otherwise required by the payment processor or applicable law.

If you fail to meet any of the above conditions, your refund request may be denied.

How to Show You Used the Past Life Reading Plan

You can demonstrate that you used the Past Life Reading plan only if:

You send us screenshots from your Nocturnum account, dashboard, member area, readings, reports, or other available features showing that you actively used the plan for at least 7 consecutive days and accessed or completed the relevant content, readings, tools, or activities during that period.

Evidence must be sent by email to hello@nocturnum.app from the email address associated with your purchase.

We may request additional information reasonably necessary to verify your refund request, account activity, plan usage, purchase details, or eligibility under this Money-Back Policy.

Important

Please note that only fulfilling the requirements listed above may entitle you to a refund under this Money-Back Policy.

For clarity, this Money-Back Policy does not apply in any other circumstances, including but not limited to the following:

You believe you do not have enough time to use the Past Life Reading plan;
You find the Past Life Reading plan, readings, reports, interpretations, or tools unsuitable for your personal preferences;
You disagree with or do not relate to a past-life reading, interpretation, prediction, past-life result, or other personalized content;
You did not receive the specific insight, prediction, outcome, or result you expected;
You have previously received a refund under this policy;
You fail to follow the Money-Back Policy procedure;
You fail to provide sufficient supporting evidence;
You refuse to comply with reasonable instructions from our Customer Support team;
You purchased the wrong plan by mistake;
You purchased based on incorrect assumptions;
You simply changed your mind for non-technical reasons;
You failed to read the offer details, Subscription Terms, Terms of Service, or checkout disclosures before purchasing;
You expected that no further charges would apply after the initial purchase;
You believed that the subscription would not automatically renew;
You believed that the subscription would terminate automatically without cancellation;
You failed to cancel before the end of the applicable trial period or before the next renewal charge;
Your request relates to a renewal payment rather than the initial purchase.

Financial reasons for a refund are not accepted merely because you misunderstood, overlooked, or failed to review the subscription, trial, renewal, billing, or cancellation terms disclosed at checkout and in the applicable legal policies.

If you do not meet the above Money-Back Policy conditions, all paid subscription fees are non-refundable and non-transferable, unless otherwise specified or required by applicable law.

No refunds, credits, partial reimbursements, or prorated refunds will be issued for unused time, unused content, lack of results, dissatisfaction with past-life readings or interpretations, cancellation during an active trial period or billing period, or any unused portion of a subscription term.

EU/UK Notice

If you are a resident of the European Union or the United Kingdom, you may have certain mandatory consumer rights under applicable law.

By completing your purchase, you expressly request immediate access to digital content and digital services and acknowledge that, once performance has begun and access has been granted, your statutory withdrawal or cancellation right may be lost to the extent permitted by applicable law.

Nothing in this Money-Back Policy limits any mandatory consumer rights that cannot legally be excluded or restricted, including rights that may apply where digital content or digital services are defective, not as described, or not provided in conformity with applicable law.

Contact

Nocturnum is operated by PMC Baltic FZ-LLC.

Email: hello@nocturnum.app

Have questions? Contact us at: hello@nocturnum.app.

Related Policies

Subscription Terms — recurring billing, renewal, and cancellation terms